The agreement between you and Travelogica Pty Ltd ("Plexxa", "we", "us") governing your use of the Plexxa service. Please read carefully — these terms include important limitations on our liability and disclaimers about AI output.
This is a starting-point Terms of Service drafted in plain English. We strongly recommend you have it reviewed by Australian legal counsel before relying on it as your operative agreement. Bracketed placeholders (e.g. [insert ACN]) need to be filled in.
These Terms of Service (the "Terms") form a binding agreement between you (the customer or end user, "you") and Travelogica Pty Ltd ACN [insert ACN], an Australian company headquartered in Sydney, NSW, trading as Plexxa ("Plexxa", "we", "us", or "our").
Where you use Plexxa on behalf of your employer or another organisation (a "Customer"), you confirm you have authority to bind that organisation, and "you" in these Terms means both you personally and that organisation, jointly and severally where context allows.
By creating an account, accessing or using the service in any way, you accept these Terms and our Privacy Policy and Data Processing Agreement, all of which are incorporated by reference. If you don't accept these Terms, don't use the service.
You must be at least 16 years old and capable of forming a binding contract under Australian law to use Plexxa. The service isn't designed for individual consumers — it's a workplace product. By signing up you confirm you're using it in a business context.
You're responsible for keeping your password and any access tokens secure. You're responsible for everything that happens under your account, whether or not you authorised it. Tell us immediately if you suspect a compromise — security@plexxa.ai.
The first administrator to sign up for a workspace is the "Owner" and is responsible for managing access for everyone they invite. The Owner controls who can see what content within the workspace.
Subject to your compliance with these Terms and (for paid plans) payment of all fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the service for your internal business purposes during the term. You don't get any other rights, expressly or by implication.
You won't: (a) reverse-engineer or decompile the service; (b) attempt to access source code or model weights; (c) resell or rent access; (d) circumvent rate limits or technical protections; (e) use the service to build a competing product; or (f) remove or alter any proprietary notices.
You agree not to use Plexxa to:
We may suspend or terminate access if we reasonably believe you're breaching this section.
As between you and us, you own all content you upload, link to, or generate through the service ("Customer Content"). Plexxa claims no ownership over Customer Content.
You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and create derivative works (e.g. embeddings, search indexes) from your Customer Content solely as necessary to provide the service to you. The licence ends when the content is deleted, except for any copies retained in backup or as required by law.
We do not use Customer Content to train, fine-tune or improve any AI model — ours, our suppliers', or anyone else's. Where we send Customer Content snippets to a model provider for inference, we do so under contracts that prohibit the provider from training on that content.
You warrant that you have all necessary rights to the Customer Content you upload, that processing it through Plexxa won't infringe anyone's IP, privacy, confidentiality, or other rights, and that the content complies with all applicable laws. You're solely responsible for the consequences of uploading content you shouldn't have.
This section is important — please read it carefully.
Plexxa uses third-party large language models to generate answers based on your Customer Content. Large language models are probabilistic systems. They can and do produce output that is:
You acknowledge and agree that:
We aim to keep Plexxa running and fast, but we don't promise any specific uptime, latency or response time. The service may be unavailable from time to time for maintenance, upgrades, network issues, capacity limits, supplier outages, or other reasons within or outside our control.
The speed at which the assistant produces an answer depends on factors including (but not limited to) the size and complexity of your content, the model provider's current load, network conditions, the model selected, and the rate limits in effect. We do not guarantee any particular response time.
The AI model(s) we use may change without notice. We may switch suppliers, model versions, or routing strategies based on cost, availability, performance, safety, or other operational considerations. Different model versions may produce noticeably different output for the same input. We do not guarantee continuity of any specific model or supplier.
Features marked as "beta", "preview", "experimental" or similar are provided "as is", may be unstable, may change or be removed at any time, and don't carry any of the limited guarantees that apply to generally-available features.
You agree that you upload, link, store, and process content in Plexxa at your own risk. While we take reasonable steps to protect your data (see our Security page), no internet-connected system is perfectly secure, and we do not guarantee against:
You are responsible for keeping your own backup copies of any content that is critical to you. If you lose access to your Plexxa account, or if data is corrupted or deleted (whether by us, by you, by a teammate, or by a third party), our liability is limited as set out in Section 14.
Plexxa offers a free tier and paid plans. The plan you select determines the features and usage limits available to you. Plan details, prices, and limits are published at the time of subscription and may change for new subscribers (existing subscribers will be notified of changes that affect them per Section 17).
Paid plans are billed in advance, monthly or annually, via Stripe. By providing payment details you authorise us (and Stripe) to charge the applicable fees. Fees are non-refundable except as set out in this section or as required by Australian Consumer Law.
Listed prices exclude GST and similar taxes unless stated otherwise. You're responsible for any taxes, duties, or government charges that apply to your purchase, except taxes on our net income.
If you cancel a paid plan, the cancellation takes effect at the end of the then-current billing period. You won't receive a refund for the unused portion of any prepaid period, except where required by law (including the Australian Consumer Law).
If a payment fails, we'll retry over a reasonable period and email you. If a paid account remains unpaid after the retries, we may suspend or downgrade access. Suspension does not waive your obligation to pay outstanding fees.
We may suspend your access (in whole or in part) without notice if: (a) we reasonably believe you're breaching these Terms or applicable law; (b) your use is creating a risk to the service or other customers; (c) we're required to do so by a regulator or court order; or (d) your account is overdue for non-payment. We'll restore access once the cause is resolved.
These Terms start the first time you use the service and continue until terminated under this section.
You can terminate at any time by closing your account in workspace settings or by emailing support@plexxa.ai. For paid plans, see Section 10.4 on refunds.
We may terminate these Terms (and your access) immediately if you materially breach them and fail to fix the breach within 14 days of being notified, or with 30 days' notice for any reason or no reason if you're on a free plan, or with 30 days' notice if we discontinue the service generally.
On termination, your right to access the service ends immediately. We'll retain your data for 30 days (so you can change your mind), then permanently delete it from production systems. Backups age out within a further 30 days. Any provisions which by their nature survive termination — including 7, 9, 13, 14, 16, and 20 — will survive.
Subject to Section 15 (Australian Consumer Law), the service is provided "AS IS" and "AS AVAILABLE", with all faults. To the maximum extent permitted by law, we exclude all express and implied warranties, conditions, representations and guarantees of any kind, including without limitation:
Subject to Section 15:
To the maximum extent permitted by law, we are not liable for any: (a) loss of revenue, profit, business opportunity, anticipated savings, or goodwill; (b) loss or corruption of data; (c) cost of substitute service; (d) reputational damage; (e) loss arising out of any AI output, including its accuracy, completeness, or any decision made in reliance on it; or (f) any indirect, special, incidental, consequential or punitive damages, regardless of the form of action and whether or not we were advised of the possibility of such losses.
To the maximum extent permitted by law, our aggregate liability to you arising out of or in connection with these Terms or the service, on any cause of action whatsoever (including negligence), is limited to the greater of (a) AU$100, or (b) the total fees paid by you to Plexxa in the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by negligence.
If you are a "consumer" within the meaning of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) ("ACL"), certain consumer guarantees may apply that cannot be excluded. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, or remedy under the ACL that cannot lawfully be excluded.
Where the goods or services to which a non-excludable guarantee applies are not "of a kind ordinarily acquired for personal, domestic or household use or consumption", our liability for failure to comply with the guarantee is, at our option, limited to: (a) the supply of the services again; or (b) the payment of the cost of having the services supplied again. The Plexxa service is supplied for business use and is not of a kind ordinarily acquired for personal, domestic, or household use or consumption.
You agree to indemnify, defend, and hold harmless Plexxa, our affiliates, and our respective officers, directors, employees and agents from any third-party claim, demand, loss, damage, cost or expense (including reasonable legal fees) arising out of or related to:
We may modify the service from time to time, including by adding, removing, or changing features, performance, AI models, sub-processors, or pricing for new subscribers. We may also modify these Terms by posting an updated version with a new "Last updated" date. For material changes that affect existing subscribers' rights or obligations, we'll notify you by email or in-product notice at least 30 days before the change takes effect. Your continued use after the change takes effect means you accept it.
Neither party is liable for any failure or delay in performance to the extent caused by an event beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government action, supplier failures, telecommunications failures, internet outages, denial-of-service attacks, or labour disputes.
These Terms, together with the Privacy Policy and the DPA, are the entire agreement between you and us concerning the service, and supersede all earlier agreements on the same subject.
If any provision is found unenforceable, the rest of the agreement stays in force; the unenforceable provision is reformed only to the extent necessary to make it enforceable.
If we don't enforce a right or provision, that's not a waiver. We can still enforce it later.
You can't assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets — we'll let you know if we do.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
We may give you notice by email to the address on your account or by in-product message. You can give us notice by emailing legal@plexxa.ai.
These Terms don't confer rights on any person other than you and us.
These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia, except where Australian law (including the ACL) requires that a different court have jurisdiction.
For legal notices, contract questions, or anything covered by these Terms: legal@plexxa.ai.